- Lighten Up, Call Paul
- Professionalism in Every Visit
- Serving MetroWest Massachusetts
- A Solution-Focused Mindset
- Your Family Electrician Since 1991
- Excellence on Every Project
- Over 35 Years of Service
Our Process
An elevated customer experience.
We take pride in creating an elevated experience for our clients. Below is a step-by-step walkthrough of our unique process and what you will expect when working with PME.
Intake & Scheduling
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Scope & Pairing
During a brief call with our in-office team we will discuss your project, determine your needs, and pair you with the right electrician, who often knows your home.
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Dispatch Fee
We charge an $89 dispatch fee and provide an estimate onsite to ensure no surprises.
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Scheduling & 24 Hour Alerts
Once we schedule your service, you receive automated alerts and a reminder phone call up to 24 hours prior to our arrival.
Arrival & Introduction
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Digital Introduction
Prior to arrival, we send you the name, photo and contact information of the electrician who will be working at your home.
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Clean & Safe
Our technicians arrive with proper safety equipment and floor saver booties to ensure a clean and safe working environment.
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Introduction Discussion
We meet with each homeowner to understand the scope of your service and discuss your future needs as well.
Inspection & Assessment
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10-Point Safety Inspection
With every home visit, we conduct a complimentary 10-Point Visual Safety Inspection to assess the electrical safety of your home.
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Project Assessment
Our technicians review the requested work and provide you with estimation options, often times up to 3 options. Project requirements planning for today/tomorrow.
Estimations & Approval
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Estimations & Options
Our electricians will review the project and provide you with estimate options to align with your needs and budget. We also share our findings of the safety inspection.
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Approval
Before any work is started, we will review in detail and get your approval.
Expert Work
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Area Preparation
The work area is prepared. All surfaces are covered and protected. Delicate materials are moved from area.
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Expert Work & Clean Up
Our technicians complete the work to the highest standards that meet current codes and standards. All work areas are thoroughly cleaned prior to our leaving your home.
Completion & Review
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Walkthrough Review
After the service is completed, we will review our work and provide instruction if needed and make sure you are comfortable with new device management.
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Documentation
For ease and convenience, each completed project is documented in our online portal that you can access at any time.
Payment & Next Steps
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Invoice & Payment
Our technicians will review the work completed and answer any questions. Payment is due upon completion and for convenience can be made on-site. A receipt will be emailed to you and stored in the PME online portal.
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Next Steps & Future Projects
We discuss with you next steps and plan any future projects. We provide you with estimates for these projects.
Follow Up & Warranty
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Satisfaction & Follow Up
Our office team follows up within 24 hours to ensure your complete satisfaction. To help better serve our clients, we ask that you submit a review on Google if you are able to.
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Warranty
All of our work is warrantied for one year for your peace of mind.
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Our Commitment
We are committed to serve you the best we can and provide you a safe, secure and bright home!
Testimonials
What Homeowners Are Saying
Review Highlights
Customers consistently praise the team's exceptional professionalism, technical expertise, and clear communication throughout every job, from initial estimates to completion. The electricians—including Hunter, Dave, Cole, Sean, Paul, and others—earn high marks for taking time to thoroughly explain work, offering transparent pricing and options across different budgets, and going above and beyond by addressing unexpected issues and performing detailed safety inspections. Beyond the skilled technicians, office staff like Barbara are highlighted for their helpfulness and reliable updates, creating an experience where customers feel informed, respected, and confident in the quality of their electrical work.
Summarized from Google reviews
4.8 Google Rating
5 out of 5 stars
Great work - used them multiple times and will continue to. Always professional and courteous.
5 out of 5 stars
The technicians were professional and very careful to explain everything. We were very impressed.
5 out of 5 stars
Great! On time, efficient, thorough and tidy!
5 out of 5 stars
The electrician from Macrina Electric Company who came to replace and install a new bathroom fixture was very impressive. He knew exactly what he was doing and kept me informed during the installation of a new bathroom overhead light that had many different light settings. He advised me on the "light" setting that was perfect for our bathroom. He also kept me informed about when he would arrive.Thank You Macrina…
5 out of 5 stars
The electrician from Macrina Electric Company who came to replace and install a new bathroom fixture was very impressive. He knew exactly what he was doing and kept me informed during the installation of a new bathroom overhead light that had many different light settings. He advised me on the "light" setting that was perfect for our bathroom. He also kept me informed about when he would arrive.Thank You Macrina…
5 out of 5 stars
Someone answered the phone when we called! They came out the same day and were professional and thorough.
5 out of 5 stars
We had an issue with our circuit breaker - and the technician did a great job identifying the issue (cut wire from lawn service) that we would not have been able to find ourselves. Scheduling, communication from the office, and a friendly electrician that explained the issue / fix was great. We would recommend them and engage them again for future work.
5 out of 5 stars
Great service! The gentlemen were friendly, professional and efficient!
Lighten Up, Call Paul.
Your family electrician for over 35 years. Talk to our team today.