Ongoing Training For Our Expert Technicians.
We believe that continuing education and training is vital to the success of both the company and our customers. Our training program is a comprehensive program that focuses on both technical and customer service knowledge and training. The program is designed to provide our technicians with the necessary skills and knowledge to perform their job duties effectively, while also ensuring that they are able to provide exceptional customer service to our customers.
The technical training component of the program includes both classroom instruction and hands-on training. The classroom instruction covers topics such as electrical theory, safety protocols, and industry regulations and standards. Hands-on training is provided in the form of apprenticeships, where technicians work alongside experienced electricians to learn practical skills and techniques. Our technicians also meet daily to review past and upcoming jobs thereby continuing to learn from each other’s experiences.
The customer service training component of the program is equally important. Technicians are trained to interact with clients in a professional and friendly manner, to listen carefully to their concerns, and to provide clear explanations of the work being performed. They are also taught to be respectful of clients’ homes and properties and to leave work areas clean and tidy.
Ongoing Electrical Training
Our training program is ongoing, with regular refresher courses and continuing education opportunities provided to keep technicians up-to-date with the latest industry developments and best practices. In addition, our technicians are encouraged to seek out additional training opportunities on their own and are supported in their efforts to do so. Training Programs include:
- Emotional Intelligence
- Electrician’s Advanced
- Lutron Programming
- Minisplit troubleshooting
- Electric Vehicle Charger installation for: Tesla, BMW,
- Wireless smoke alarms
Overall, the training program used by Paul Macrina Electric is a comprehensive and integrated approach that emphasizes both technical and customer service skills. By investing in our technicians’ training and development, we are able to provide high-quality service to our customers and maintain our reputation as a trusted and reliable provider of electrical services.
Our Core Values
Safety
Our core values start with safety. The safety and well-being of our team has been a cornerstone to our success. Our electricians are highly skilled and trained to the latest codes and standards.
Service
We pride ourselves on being here for our clients when they need us the most.
Teamwork
We understand it takes all of us to succeed. Our team is highly supportive of each other from helping on a job site to training and education.
Innovation
The modern world needs a modern home with modern electricians. We study the latest requirements, codes, and trends so we are ready to serve our clients.
Excellence
It is a mindset and approach which has led to a loyal customer base growth and retention with our key employees.
